- What is Watty & Penny?
- Watty & Penny are The Cold Line's on-site AI assistant: two personas of one guide. Watty (Watson) is a calm veteran desk analyst; Penny (Penelope) is a quick, warm quant-coach. They share the same tools, data and rules, so the only difference is how they talk. You pick one on your first visit and can switch at any time.
- Is the AI assistant free?
- Every signed-in account, free included, gets the guided tour with Watty or Penny and how-to answers along the way. Full chat about games, odds, injuries and weather is included with Pro and Sharp. Rookie and Groundskeeper accounts keep the tour.
- Will Watty or Penny tell me who to bet on?
- No. Pressed for a pick, the assistant gives a balanced case for each side, with the same number of reasons from the same data, and points you to your own fair line in Cold Line Builder or a price check on the Odds Board. It never names a side and never promises a result.
- Where do the numbers in an answer come from?
- From read-only tools that run as you: the slate, Odds Board quotes, scores, injury reports, weather, game reports and NFL spot flags, plus your own saved builds and tracked bets when your plan includes them. Each fact carries a source chip with the time it was read. If a number is not in the results, the assistant says it cannot confirm it and points to the page that has it.
- Can the assistant see more than my plan shows me?
- No. Its tools follow your own plan exactly, so it never quotes a number your plan does not show you on the page. When you ask about a locked feature, you get one plain line naming the plan that includes it.
- How do I open the assistant?
- Sign in and look at the bottom-right corner of the page: your guide stands there. Click it to open the chat, or the tour card on plans without chat. Switch between Watty and Penny from the guide menu, by asking in chat, or from Account.
- What happens if I mention chasing losses or betting money I need?
- Responsible-gambling cues override everything else. The assistant stops discussing numbers, points you to free and confidential support resources, and offers to mute your alerts for a while. The Cold Line is for adults 21 and over.
- Is The Cold Line a sportsbook?
- No. The Cold Line is sports research software. It does not accept wagers, and the assistant does not sell picks.